FAQ

SHIPPING

DO YOU SHIP WORLDWIDE?

Yes, we do. We ship to all continents and all countries. If for any reason we can't ship to your country we will contact you and inform you about it personally.

HOW MUCH DOES THE SHIPPING COST?

The shipping costs depend on the total weight of the order and the country that it will be sent to. All orders over £50 qualify for free shipping.

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

Delivery time depends on the product ordered and the country of destination. Some orders may take 3-5 weeks to arrive since our items are coming overseas and from different warehouses.

I ONLY RECEIVED ONE ITEM. WHERE IS THE REST OF MY ORDER?

Your product may have been shipped in a different shipping batch or from a different warehouse. Don’t worry, everything that you have ordered will be sent to you. We will provide multiple tracking numbers for orders sent in multiple packages.

THE TRACKING NUMBER DOES NOT WORK

It might take up to 72 hours for a tracking number to become active. The detailed tracking information will be available when the package arrives in its destination country.

WHAT IF I DON'T GET THE ITEM I'VE ORDERED OR THE PACKAGE IS LOST?

We offer 100% delivery guarantee. If the package is lost we will send a replacement.

WHICH PAYMENT METHODS ARE ACCEPTED?

You can pay with PayPal, all major credit and debit cards, Apple Pay, Google Pay and Shopify Pay.

WHAT CURRENCY ARE THE PRICES DISPLAYED IN?

All of our prices are displayed in GBP. In order to see the prices in different currencies please use the currency converter located at the top right corner of our store.

CONTACTING US

For any questions regarding our products or for assistance with your order, please email us at 21stplanet@gmail.com. All inquiries are usually answered within 1-2 working days. If a reply is not received within the suggested time please contact us again. If you are emailing us about your order please don't forget to include your order number in your message or use it as the subject.